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![DSC00356.jpg](https://static.wixstatic.com/media/ea32b4_2ad912bae783428bb700c5ea98906d16~mv2.jpg/v1/fill/w_961,h_641,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/ea32b4_2ad912bae783428bb700c5ea98906d16~mv2.jpg)
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How are rental days calculated?A standard rental starts at 17:00 and ends at 11:00. The exact delivery times can be agreed differently according to availability. it is also possible to book with early check in or late check out on. availability and with supplement.
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Where can I collect and return the California?See pickup points. We also offer a home delivery and collection service with additional costs within a radius of 50 km (upon availability) at a cost of 70 CHF per service.
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Times when I can pick up and drop off the CaliforniaMonday to Friday from 8:00 to 19:00 and Saturday from 9:00 to 12:00. Sundays and public holidays on request and with supplement.
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"taking over" - what is it? "We provide you with a small package of things for your trip, which are necessary for the rental: detailed explanation of California, a gas bottle, a camping power package (special electric cables with Euronorm plug + adapter), water tank for filling the clean water tank, kitchen kit (pots, plates, cutlery, mokka etc.) There is also a parking space to leave your car at our pickup station. The cleaning of the van is also included (but you have to bring it with a basic cleaning, otherwise an additional 150, - CHF will be added)
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How can I pay?We currently only accept payment in cash, bank transfer or TWINT.
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When do I have to pay?The 50% deposit must be paid within one week after your reservation, so that your California will be reserved for you, otherwise the reservation will be canceled. The remaining 50% must be paid in cash or via TWINT on delivery or in advance by bank transfer. For last minute adventures contact us by email: califorent@gmail.com
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Should I clean up the California?The California must be returned with a basic cleaning inside. The gray water tank must be emptied. The fridge must be emptied and cleaned. The kitchen equipment must be returned clean. The extra hired services such as chemical toilet must be emptied and cleaned. If you do not bring it back with a basic cleaning, a surcharge of CHF 150, - is added. If a thorough professional cleaning of the camper is required at the time of return, an additional fee of 300 CHF will be charged.
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Deposit - why and how does it work?Unfortunately, something can always break ... So we have to ask you to leave us a deposit of 1000 CHF, which you can hand over to us (via bank within 3 days before the start of your trip and which will be returned to you within 10 days after the return to California, if returned in the required conditions.
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What is the minimum rental period?The minimum rental period is 3 days. In the summer months and in the high season the minimum booking is generally 7 days. However, we will always try to accommodate any requests, subject to availability.
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How many km are included - how much do the extra km cost?The rental price includes 200 kilometers per day. In the case of additional km, a supplement is charged for each additional kilometer (CHF 0.50 km) when the vehicle is returned. Alternatively it can be purchased a package of km at the start of the rental at the cost of: 500 km: CHF 150, - unlimited: CHF 350, -
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What are the cancellation conditions?In case you wish to cancel your reservation, we ask you to send us an email with your name and the dates booked from the same email address with which you registered for the reservation. We will proceed with your request according to our terms and conditions and arrange any refunds. Cancellation up to 90 days before the start of the rental period: CHF 0, - Cancellation up to 60 days before the start of the rental period: 20% of the rental amount. Cancellation up to 30 days before the start of the rental period: 50% of the rental amount Cancellation within 30 days before the start of the rental period: 100% of the rental amount
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Can I change my booking?Any date changes are subject to availability and must be approved by Califorent. Extra fees may apply. As we do our best to accommodate all your needs, please do not hesitate to contact us for special requests.
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How many places / beds are there?The California has 4 seats and 4 beds (2 in the bottom and 2 in the pop-up roof)
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Is there a minimum age to rent the California?You can also rent the California as a young driver from 21 years old. However, you must have had a class B driving license for at least one year. 2 drivers are included in the price. If you are less than 25 years of age as a renter or driver, please note that the deductible in the event of helmet / liability damage increases up to CHF 3000/2000.
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What kind of insurance is there?If you rent a California, this includes coverage for: - liability with an excess of CHF 200, - - full cover with a deductible of CHF 1000, - - partial cover with a deductible of CHF 200, -. - parking damage with a deductible of CHF 500, - For young drivers under the age of 25, the deductible in the event of liability is CHF 2,000, - and in the event of a loss with fully comprehensive insurance, it amounts to CHF 3,000.
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What do I need when picking up the camper?When you come to collect the camper you must bring with you: Driver's license for all drivers Passport / Identity Card Booking reference
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How many people can drive California?2 drivers are included in the price.
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Who should I contact in the event of a breakdown / accident?A mobility service is included in the rental. In case of breakdown or malfunction of the vehicle, contact the Totalmobil hotline: +41 848 024 365 In the event of an accident, the local police must also be informed. In any case, any breakdown, damage or accident must be reported to the Califorent office by email at califorent@gmail.com All important phone numbers will of course be delivered to you upon delivery from California.
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Can child seats be fitted?Yes, any type of child seat can be installed. The California is also equipped with an Isofix system. But it is necessary to bring both the child seat and the Isofix station with you.
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Which countries can I travel to?The use of the vehicle abroad is only permitted with the prior written consent of the lessor and in the following countries: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Great Britain, Ireland, Italy, Luxembourg, Norway, Netherlands, Portugal, Slovenia, Spain, Sweden, Switzerland, Hungary. This also applies to the use of the vehicle on the islands belonging to these countries (with the exception of the Azores, the Canary Islands, Madeira and overseas territories). The use of the vehicle in all other countries constitutes a substantial breach of contract and results in the termination of all limitations of liability.
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Dimensions of the vehicle for travel with the ferry / parking garage5 m long (with mounted bike carrier: 6 m) 2 m high.
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Does the California have an automatic transmission?yes.
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Do I have to refuel before returning the camper?Yes, the camper must be returned with the same amount of fuel that you found at the time of collection, otherwise a fee of CHF 20, - will be charged for the refueling service in addition to the cost of fuel.
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Is there a full tank of fuel?We always try to deliver it with a full tank so that you can start your journey immediately after collection. If you receive a motorhome with less fuel, we will make a note of it on the contract and you will need to return it with the same amount it was given to you.
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Does the California have a heating system?yes, it is equipped with independent heating. It also works with the engine off.
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Does the California have electrical outlets?Yes. The camper is equipped with various 12V sockets, USB connection and standard 220V socket (CH format) to guarantee you all the comfort. The 220V socket only works if the camper is connected externally to the electricity supply.
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What is the tank capacity? How much does it consume?California goes to Diesel. The tank capacity is 80 liters. Consumption depends on the type of driving, but on average it is about 9 liters per 100km.
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What is the capacity of the water tank? How do I empty the gray water tank?The fresh water tank measures 27 liters. The gray water from the kitchen flows into the gray water tank, located below the camper. After using all the water contained in the tank, it is strongly recommended to empty the gray water tank, as if not emptied regularly it could release unpleasant odors and clog the sink. To properly drain the gray water, the camper must be parked in a special unloading area *. Open the gray water tank using the red tap located under the camper on the left. * The areas equipped for the discharge of gray water can easily be found in service areas or camping areas.
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Where can I refill the water tank?You can find water dispensers throughout Europe: camping areas, service areas or filling stations are places that normally allow you to refuel your motorhome's tank with water.
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If I don't plug the camper in during the night, can I run out of power? "If there are no objects plugged into the power, the secondary battery should power the back for several days. The LED lights and the water pump are specially designed to work with energy savings. We recommend that you charge the camper at least 3 times a week in case you stay in the same place. The rear battery charges while the camper is in motion, so frequent external charging is not required.
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Is California fitted with bike transport attachments?yes, you can book a bike rack on the tailgate for 4 bikes or a maximum weight of 60 kg for a supplement.
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What happens if the reserved motorhome breaks down shortly before the rental period starts?We will refund your entire rental. However, it is not possible to make further claims for damages. We will do our best to help you find a replacement motorhome, but unfortunately we cannot guarantee this.
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Can i rent California if i live overseas?No, unfortunately that's not possible. You must be a resident of Switzerland to rent the California
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Can i bring pets? Can i smoke in the car?Pets can only be transported on request. All vehicles are also strictly non-smoking. In the event of violation, a fee of CHF 400 is levied and the additional costs for special cleaning are borne by the renter.
faq
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